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Complaints Procedure

This page explains how UK LAW PRACTICE LTD will accept, record, investigate and resolve complaints made about its services.

 

Standards of Service

UK LAW PRACTICE LTD aims to provide all its clients with the highest standards of service and client care. If we fail to provide this to you, we need you to inform us so we can try to resolve any problems. We will also learn from them so that we can improve our service.

 

How to make a complaint

UKLP will always try to provide you with an opportunity to tell us of your concerns and will work with you to try to resolve them.

  • If you are not satisfied with any aspect of our service, you may initially want to discuss this with your adviser Davood Alasvand AliPoor (Sole Adviser and Complaints Handler), to see if the matter can be resolved quickly.

  • You can make your complaint either verbally or in writing to Davood Alasvand AliPoor (Sole Adviser and Complaints Handler), who is the Head of Advice at UK LAW PRACTICE LTD.

 

Contact Details for Complaints:
Davood Alasvand AliPoor (Sole Adviser and Complaints Handler)
Phone: 07531970432
Email: info@uklawpractice.co.uk

Davood Alasvand AliPoor (Sole Adviser and Complaints Handler) is responsible for handling complaints in relation to immigration advice and services provided by UK LAW PRACTICE LTD.

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Alternatively, you can fill out the form below for ease of process, and we will contact you to discuss further.

 

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Complaints Form

Thanks for submitting!

What Happens Next

  • Davood Alasvand AliPoor will acknowledge your complaint within (14 days) of receiving it.

  • UK LAW PRACTICE LTD will investigate and provide you with a response to your complaint within 14 working days of our receipt of your complaint. If we have to change the time-scale for any reason, we will let you know and explain why.

 

UK LAW PRACTICE LTD will keep details of your complaint in a central register. We will also create a separate file or section in your case file in order to record details of the complaint, our investigation and UK LAW PRACTICE LTD’s response to your complaint.

 

 

Investigation

Your complaint will be investigated in the following way:

 

  1. Davood Alasvand Ali Poor, as the sole adviser, will review the complaint along with any relevant information, including your case file.

  2. A written response will be prepared and sent to you. This response will detail the findings of the investigation and any suggestions for resolving the issue.

  3. If you consider taking legal action against UK LAW PRACTICE LTD, we confirm that we hold Professional Indemnity Insurance to meet relevant claims.

  4. If you are not satisfied with our response or do not wish to complain directly to us, you can escalate your complaint to the the Immigration Advice Authority.

The IAA can be contacted at:

 

Immigration Advice Authority PO Box 567
Dartford
DA1 9WX

 

Website: www.oisc.gov.uk

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